Mamen123 Privacy Policy – Personal Data Protection for Malaysian Players

Welcome to mamen123, an online betting platform built specifically for Malaysian players. We understand that your trust is our most valuable asset, and protecting your personal data is central to that trust.

This mamen123 Privacy Policy applies to all users who access or use our platform via mamen123.wine, the mobile app (where available), and all interactions with our customer support team. It covers all personal data we collect from you, whether provided directly through registration forms, collected automatically through your use of the platform, or obtained through legitimate third parties.

Mamen123 operates under the Malaysian legal framework, including the Personal Data Protection Act 2010 (PDPA). We have appointed a Data Privacy Officer responsible for ensuring compliance with this Privacy Policy across all levels of mamen123's operations. Any privacy-related enquiries may be directed to our email address, which will be provided in the contact us section.

Mamen123 only collects personal data that is strictly necessary to provide you with a high-quality service. The following are the categories of data we may collect:

A. Data You Provide Directly

B. Automatically Collected Data

• Device data: Device type, model, operating system, and browser version used to access mamen123.
• Connection data: IP address, approximate location based on IP, internet service provider (ISP), and network connection details.
• Platform activity data: Pages visited, time of visit, types of games played (football, slots, Live Casino, e-sports, etc.), betting history and transaction records.
• Cookie and tracking data: Session cookies, preference cookies, and device identifiers to personalise your experience on mamen123.

C. Data from Third Parties

In certain cases, mamen123 may receive information about you from payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks) solely for transaction verification and fraud prevention purposes.

Mamen123 uses your personal data solely for lawful, transparent purposes directly related to the provision of our platform services. The following are the primary purposes for which your data is used:

• Account management: Creating and maintaining your mamen123 account, including identity verification, password resets, and profile information updates.
• Transaction processing: Processing your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and other supported Malaysian payment methods.
• Service provision: Grants you access to all mamen123 platform features, including Sports Betting, live matches, virtual sports, e-sports, Live Casino, and slots.
• KYC verification: To comply with Malaysian legal requirements for verifying member identities, particularly before processing large withdrawals or when suspicious activity is detected.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multi-account usage, and other security threats to the mamen123 platform and its members.
• Service communications: Sending important notifications about your account, transaction updates, policy changes, and critical security information.
• Platform improvements: Analysing usage patterns in aggregate and anonymised form to improve mamen123's features, performance, and overall user experience.
• Promotions and marketing: Sending you information about mamen123 promotions, bonuses, and special offers that may interest you – provided you have not opted out of marketing communications.
• Legal compliance: Comply with all applicable Malaysian legal and regulatory obligations relating to the operation of the mamen123 platform.

mamen123 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is our absolute commitment to every member.

However, in the following limited circumstances, mamen123 may need to share certain information:

• Payment providers: Information required to process your transactions is shared with Malaysian e-wallet and online banking providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX. These providers maintain their own privacy policies, which you should review separately.
• Game providers: A limited set of technical data required for game functionality (session ID, MYR currency, bet value) may be shared with casino or slot platform providers that partner with mamen123. This data does not include your full name or any identifying information.
• Legal authorities: mamen123 may be required under Malaysian law to disclose certain information to competent authorities such as the PDRM, SPRM, or courts upon a valid written request.
• Technical service providers: Cloud infrastructure and IT service providers that support mamen123's operations may access data to a limited extent solely for the purpose of maintaining the platform's technical operations. They are bound by strict confidentiality agreements.

Mamen123 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit mamen123.

Types of Cookies We Use

• Essential Cookies (Required): These cookies are required for the core functionality of the mamen123 platform, such as maintaining your login session, remembering language preferences, and securing transactions. Disabling this type of cookie will affect platform functionality.
• Performance Cookies (Analytics): Helps mamen123 understand how visitors interact with the platform — including the most frequently visited pages, time spent, and navigation paths. This data is collected in aggregate and anonymised form.
• Functional Cookies: Remembering your preferences and settings such as display size, preferred language, and notification preferences to deliver a more personalised experience on mamen123.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the overall functionality of the mamen123 platform. Please refer to your browser's help documentation for more information on managing cookies.

Mamen123 invests seriously in data security infrastructure to protect your personal information from unauthorised access, loss, misuse, or disclosure. The security measures we have in place include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and mamen123's servers is encrypted to the highest industry encryption standards. You can verify this by looking for the padlock icon in your browser's address bar.
• Data-at-rest encryption: Sensitive personal data stored in the mamen123 database is encrypted at rest using modern encryption algorithms.
• Multi-layered access controls: Only authorised mamen123 staff with a legitimate business need may access member personal data. All access is logged and audited.
• Regular security audits: mamen123 conducts regular penetration testing and security audits by independent third parties to identify and address potential security vulnerabilities.
• 24/7 monitoring: Automated monitoring systems run around the clock to detect suspicious activity and security threats against the mamen123 platform.
• Certified data centres: mamen123 data is stored in data centres that meet international physical and digital security standards.

As a mamen123 member based in Malaysia, you have certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). Below is a summary of your rights:

To exercise any of the rights above, please contact the mamen123 Data Privacy team by email at support@mamen123.wine with the subject line "Privacy Rights Request". We will process your request within 30 business days of receipt.

Mamen123 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under Malaysian law.

• Active account data: For as long as your mamen123 account remains active, plus a 7-year period following account closure for legal compliance purposes.
• Financial transaction records: A minimum of 7 years from the date of transaction, in accordance with Malaysian accounting and tax regulatory requirements.
• Support communication records: 3 years from the date of last interaction, for service quality purposes and reference in the event of a dispute.
• Security logs: 12 months for standard access logs and up to 5 years for logs related to investigated security incidents.
• Marketing data: Until you withdraw your consent or request data deletion, whichever comes first.

Once the retention period expires, mamen123 will securely delete or anonymise your personal data using methods that prevent recovery.

The mamen123 platform may contain links or integrations with third-party services, including payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and online banking portals such as Maybank2u and CIMB Clicks.

Once you click these links and leave the mamen123 platform, our Privacy Policy no longer applies. Each third-party website or service has its own privacy policy, which may differ from ours. mamen123 is not responsible for the privacy practices or content of any such third-party websites or services.

We encourage you to read and understand the privacy policy of any third party before providing them with your personal information, including when making deposits or withdrawals through your preferred payment method.

Mamen123 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our privacy practices, Malaysian legal requirements, or new mamen123 platform features.

When we make significant changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Sending email notifications to all registered mamen123 members where an amendment involves a material change to how we handle your data
• Displaying a clear notice on the mamen123 platform homepage for at least 14 days after the amendment takes effect

Your continued use of the mamen123 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how mamen123 protects your privacy.

The last updated date of this mamen123 Privacy Policy is January 2026. Any questions or concerns regarding this Privacy Policy may be directed to our team at support@mamen123.wine.